Get quick answers about ACS3 functionality, pricing, technical requirements, and how our platform supports meaningful activity assessment and treatment planning.
Technical support is available via email at support@brightoutcome.com during business hours (9:00 AM - 5:00 PM Central Time). You can also access support through your Professional User account portal. For participants with questions about their assessment data, please contact the Professional User (healthcare provider, researcher, or organization) who administered your ACS3 assessment.
What are your support response times?
We prioritize support issues based on severity and commit to the following response times:
Level 1 (Application Down): Initial response within 4 business hours
Level 2 (Serious Degradation): Response within 1 business day
Level 3 (Moderate Impact): Response within 3 business days
Level 4 (Low Impact or Inquiry): Response within 5 business days
Note: Response times refer to initial acknowledgment. We will make commercially reasonable efforts to meet these response times and provide regular updates on resolution progress for extended service disruptions.
